Utility Outage – Who to Call
Dispatcher Debbie Rednour works in the 9-1-1 Dispatch Center
If you have a utility outage (electric, gas, water, cable, etc), do not call the 9-1-1 dispatch center UNLESS:
- there is a gas leak or odor of gas
- there is some evidence of electrical fire or smoke
- there is a water main break outside of your home
- there is some other emergency related to the outage
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9-1-1 dispatchers have no information on what caused the outage or when the utility will be restored. Contact your utility provider to report the outage and to ask for more information. Our 9-1-1 operators are likely very busy dealing with emergencies.
Reporting Utility Outages
Butler County Water and Sewer
513-887-3066 24-Hour Emergency Service
Butler Rural Electric
513-867-440
Cincinnati Bell Telephone
513-566-1511 Residential
513-566-1611 Business
Dayton Power and Light
867-468-8243
Duke Energy
800-543-5599 Electric
800-634-4300 Gas
Glenwood Energy (Oxford area)
513-523-5050 Gas Emergency
Hamilton (City) Utilities
513-785-7550 Gas and Electric
Time Warner Cable
800-677-9767 Cincinnati
800-425-2225 Dayton