9COM Service Area & 9-1-1 Call Routing

Butler County, Ohio is home to numerous cities, villages and townships. Each of these governments have their own political and geographic boundaries, and most have separate fire, emergency, and law enforcement agencies.

These multiple political and geographic boundaries have a direct bearing on how the Butler County 911 system works, especially when a call to 911 is made from a cell phone. That’s because cellular calls are often not automatically routed to the proper Public Safety Answering Point (PSAP) because the wireless signals travel beyond municipal boundary lines. In many cases, a 911 caller may need to be transferred to the proper agency in the area. That is why it is imperative that anyone who calls 911 from a cell phone tells the dispatcher exactly where he or she is, and, if possible, what city/community the call concerns.

One of the dispatch centers / PSAPs using the Butler County 911 system is the Butler County Sheriff’s center. It serves a wide geographic area and many of the county’s citizens.

Who will answer my emergency call?

If you are within the service area of our center and call 9-1-1 from a land-line telephone, it will normally ring to BCSO dispatchers who will directly handle your request for law enforcement, fire or EMS services.

If you call 9-1-1 from a wireless phone, your call routing will depend on the tower your call passes through. You may be answered by another dispatch center from a nearby area, who will need to transfer you to the appropriate center. It is very important to provide accurate and complete location information to the dispatcher, including the city, village or township where your address is located.

For example, in the illustration to the right, a person in distress in Liberty Township calls 911 from a cell phone. The cell signal is routed to the closest cell tower, which is located a short distance away – but inside the West Chester Township limits. As a result, the call is routed to a West Chester 911 dispatcher, and because it is a wireless call, the dispatcher does not always have information on where the caller is.

If the caller cannot provide specific location details, including the fact that they are in Liberty Township, then it is possible that the call could be routed to the wrong emergency response department, which means that emergency response could be delayed.

What is BCSO’s 9-1-1 service area?

If you are a resident of:

• College Corner, Butler Co, Ohio
• Fairfield Township
• Hamilton, City of
• Hanover Township
• Jacksonburg, Village of
• Lemon Township
• Madison Township
• Milford Township
• Millville, Village of
• Morgan Township
• New Miami, Village of
• Oxford, City of
• Oxford Township
• Reily Township
• Ross Township
• Seven Mile, Village of
• Somerville, Village of
• St. Clair Township
• Wayne Township

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…the BCSO Communications Center (9COM) dispatches some combination of your law enforcement, fire and EMS services.

Service Area

The map below is not meant to be an exact depiction of political boundaries.  It is a general representation of the jurisdictions served by our center.