Support Ticket System

If you are experiencing a critical outage (dispatch consoles not functioning, serious problems with radio coverage in your jurisdiction), do not use these forms. They will not be received immediately or after hours.

Call us immediately at (513) 785-1299 and follow the prompts for assistance.

Use our online support ticket system to make routine requests for service.  Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.

http://butlersheriff.org/radio/tickets/

You should create a support ticket to:

• change a radio alias
• report a problem with your radio
• report a non-critical problem at your dispatch center
• request a quote or information
• ask a question about BRICS