Welcome to the support center for BRICS users
In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required.
Support information for users is available on our website. The "Help for Users" page is a good place to get started. Your question may already be answered. For up to date information, visit: butlersheriff.org/radio
Important: If you are experiencing a critical outage (dispatch consoles not functioning, problems with radio coverage in your jurisdiction), do NOT use this form. Call us immediately at (513) 785-1299.
Open A New Ticket
Please provide as much detail as possible so we can best assist you. To update a previously submitted ticket, please use the form to the right.- change an alias
- report an equipment problem
- request information or a quote
- ask a question
